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Complaints

At Aristo Health LTD, our aim is to consistently provide you with the highest quality service. We understand that, on occasion, things may not go as planned. When issues arise, we prioritize four key aspects:

1. Know Who to Complain To:

Contact our Compliance Officer for all complaints and related queries.

  • The Compliance Officer
  • Aristo Health LTD
  • 528 Wimborne Road
  • Bournemouth, BH9 2EX
  • T: 01202 925450
  • E: hello@aristohealth.co.uk

2. How Your Complaint Will be Dealt With:

  • Prompt acknowledgment of your complaint, including the assigned handler.
  • Additional information may be requested during the initial stage.
  • A thorough investigation, ensuring transparency and fairness.
  • Clear communication of our findings and proposed resolution.

3. Taking Your Complaint Seriously:

  • Unbiased investigation by a team member not directly involved in the matter.
  • Consideration of industry guidance, regulatory standards, and your unique circumstances.

4. Putting Things Right Quickly:

  • Timely responses throughout the process.
  • If a resolution takes longer than eight weeks, we'll explain the delay and provide an expected timeframe.
  • If dissatisfied, you may refer your complaint to the Financial Ombudsman Service.

Financial Ombudsman Service:

If you're unhappy with our resolution or the delay exceeds eight weeks, you have the right to refer your complaint to the Financial Ombudsman Service. Details will be provided in our response, including contact information and the necessary steps for referral.

For more information, visit Financial Ombudsman Service. We are committed to transparency and resolving issues promptly. Your feedback is essential to enhancing our services.